Find answers to the most common questions about ordering, shipping, payments, returns, and customer support at Hanbal Wear. If you don't find what you're looking for, please contact our support team.
FAQ Content:
1. How can I place an order?
Browse our products, select the item you want, choose the quantity, and click "Add to Cart." Once you're ready to purchase, proceed to checkout, enter your shipping and payment information, and confirm your order.
2. What payment methods do you accept?
We accept:
- All major Pakistani bank cards (Visa, MasterCard, UnionPay)
- Mobile wallets: JazzCash, Easypaisa, Nayapay
- Cash on Delivery (COD)
- Online banking from all Pakistani banks
- Bank transfers
**3. How can I track my order?**
You can track your order from our "Track Your Order" page using your order number and email address. We also send shipping confirmation emails with tracking links once your order ships.
**4. What is your return policy?**
We offer a 30-day return policy for most items. If you're not satisfied with your purchase, you can return it for a full refund or exchange, as long as the item is in its original condition with tags attached. Certain items, such as undergarments, swimwear, or custom products, may not be eligible for return for hygiene reasons.
**5. How long will it take to receive my order?**
Standard shipping usually takes 5-7 business days within the United States. International shipping may take 10-21 business days depending on the destination. We offer expedited shipping options (2-3 business days) at checkout if you need your order sooner.
**6. Can I change or cancel my order after placing it?**
You can cancel or make changes to your order within 2 hours of placing it, provided it hasn't been processed for shipping. Please contact our customer service team immediately if you need to make changes.
**7. Do you ship internationally?**
Yes, we offer international shipping to over 50 countries worldwide. Shipping fees and delivery times vary based on the destination. Please check our Shipping Policy page for a complete list of countries and rates.
**8. How do I apply a discount code to my order?**
You can enter your discount code at checkout in the "Promo Code" or "Discount Code" field. Once applied, the discount will be reflected in your order total before payment.
**9. Is my payment information secure?**
Yes, we use SSL encryption technology and PCI-compliant payment processors to protect your payment information. We do not store credit card details on our servers. All transactions are processed through secure payment gateways.
**10. What should I do if I receive a damaged or incorrect item?**
If you receive a damaged or incorrect item, please contact our customer service within 48 hours of receiving the order with photos of the item and packaging. We'll arrange for a replacement or refund as soon as possible.
**11. Can I create a wishlist?**
Yes, click the heart icon on any product page to add items to your wishlist. You must be logged into your account to save and access your wishlist across devices.
**12. What should I do if I forget my password?**
If you forget your password, click "Forgot Password" on the login page. You'll receive an email with instructions on how to reset it. The reset link is valid for 24 hours.
**13. How can I contact customer support?**
You can reach our customer support team via:
- Contact form on our website
- Email: support@hanbalwear.com
- Phone: +1 (234) 567-8900 (Mon-Fri, 9AM-6PM EST)
- Live chat on our website (Mon-Sat, 9AM-8PM EST)
**14. What are your business hours for customer support?**
Our customer support team is available Monday through Friday from 9:00 AM to 6:00 PM EST. For urgent matters outside these hours, please use our contact form and we'll respond within 24 hours.
**15. Do you offer gift wrapping?**
Yes, we offer gift wrapping services for an additional $4.99. You can select this option at checkout and include a gift message if desired.
**16. Can I modify my shipping address after placing an order?**
You can modify your shipping address within 2 hours of placing your order by contacting customer support. After 2 hours, changes may not be possible as the order may already be in processing.
**17. What is your size guide?**
We provide detailed size charts for all our clothing items on each product page. You can also find a comprehensive size guide in our Help Center. If you're unsure about sizing, contact our support team for personalized recommendations.
**18. Do you offer wholesale or bulk pricing?**
Yes, we offer special pricing for wholesale and bulk orders. Please contact our business sales team at wholesale@hanbalwear.com for more information and custom quotes.
**19. How do I care for my Hanbal Wear products?**
Care instructions are provided on the label of each garment. Generally, we recommend washing similar colors together in cold water, using mild detergent, and avoiding high heat when drying to maintain fabric quality.
**20. Are your products ethically sourced and manufactured?**
Yes, at Hanbal Wear we are committed to ethical sourcing and manufacturing practices. We work with certified factories that ensure fair wages, safe working conditions, and environmentally responsible production methods.
